FADE PRIVACY POLICY
Introduction
At Fade, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or purchase our products. By accessing our site or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.
Information We Collect
1. Personal Information
When you create an account, place an order, or subscribe to our newsletter, we collect personal information such as your name, email address, phone number, shipping address, and payment details.
2. Usage Data
We automatically collect information when you visit our website, including your IP address, browser type, operating system, referral source, pages visited, and the dates and times of your visits.
3. Cookies and Tracking Technologies
Fade uses cookies and similar tracking technologies to monitor activity on our website and store certain information. Cookies are small data files stored on your device that help us improve your user experience.
How We Share Your Information
1. Third-Party Service Providers
We may share your information with trusted third-party service providers to perform tasks on our behalf, including payment processing, data analysis, email delivery, hosting services, customer support, and marketing assistance.
2. Business Transfers
If Fade undergoes a merger, acquisition, or asset sale, your information may be transferred. We will provide notice before your information becomes subject to a different Privacy Policy.
FADE REFUND POLICY
Introduction
At Fade, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy outlines the terms and conditions for returning products and requesting a refund.
Returns
1. Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.
2. Return Process
To initiate a return, contact our customer service team at returns@fade.com with your order number and reason for return. We will provide instructions on how to return your item.
3. Timeframe
You have 30 calendar days from the date of purchase to return an item.
Refunds
1. Refund Process
Once we receive your returned item, it will be inspected, and you will be notified of the approval or rejection of your refund. Approved refunds will be issued to the original payment method.
2. Refund Timeframe
Refunds are processed within 10 days of approval.
3. Partial Refunds
Partial refunds may be granted if items are not in original condition, are damaged, or have missing parts not caused by our error.
Exchanges
Eligibility for Exchanges
We only replace items if they are defective or damaged. To request an exchange for the same product, contact returns@fade.com.
Shipping
1. Return Shipping Costs
Customers are responsible for paying return shipping costs. Shipping fees are non-refundable.
2. Shipping of Refunds
If a refund is approved, return shipping costs may be deducted from the total refund amount.
Contact Us
If you have any questions regarding this Privacy or Refund Policy, please contact us:
Email: returns@fade.com
Thank you for choosing Fade. We are committed to delivering premium products and exceptional customer service.